Shift supervisor, Retail

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management:
  • Work effectively with store management and store crews.
  • Supervise the store’s crew through assignment, direction, and follow‑up of all activities.
  • Effectively communicate information to and from store management and crews.
• Customer Service:
  • Assist customers with questions, problems, and complaints.
  • Promote CVS customer service culture—greeting, offering help, and thanking.
  • Handle customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Maintain customer/patient confidentiality.
• Merchandise/Presentation:
  • Price merchandise.
  • Stock shelves.
  • Execute displays, signage, and inventory of weekly, promotional, and seasonal merchandise.
  • Execute display and maintenance of off‑shelf merchandise.
  • Reset departments following POGs.

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent store issues.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

15

Part time

$16.50 – $24.00 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on experience, education, geography and other relevant factors.

• Affordable medical plan options, a 401(k) plan (with matching contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions addressing varying needs—paid time off, flexible schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.