Detention Operations Supervisor

Contract Detention Operations Supervisor

Paragon Professional Services is currently seeking a qualified Contract Detention Operations Supervisor (CDOS) for El Paso, TX at the Service Processing Center.

Summary:

Paragon Professional Services is currently seeking a qualified Contract Detention Operations Supervisor (CDOS) for El Paso, TX at the Service Processing Center.

• Respond to all Grievance or Staff Detainee requests.
• Maintain an Electronic Grievance Log of all formal and informal complaints and/or grievances.
• Create the required Segregation Reviews for detainees in Special Management Unit (SMU).
• Physically and visibly inspect the detainees housing unit, check the Special Management Unit Housing Record (I-888) to verify if the detainee is eating, recreating and showering on a regular basis.
• Communicate with detainees in SMU and ask if they have any issues or concerns.
• Update the Dry Eraser Board with the date of when the next Segregation Review is due.
• Process Incident Reports delivered to the CDOS mailbox and review the Incident Report to ensure it is filled out completely and accurately.
• Respond to all detainee staff communication requests in a timely manner as per policy.
• Approve or deny requests for special visitation requests in accordance with PBNDS and EPC Local Policies.
• Approve or deny requests by detainees to have personal items sent in (e.g., clothing, cell phones, hair bands, eyeglasses, diabetic shoes).
• Participate in weekly Multi-Disciplinary Committee Meetings led by the CDOS Department with members from PREA/SAAPI, medical department, ICE Management, and Chaplains’ office.
• Compile total number of grievances received for the week.
• Complete a Field Observation Report on a weekly basis.
• Update the Segregation Review Management System (SRMS) as required by ICE Headquarters.
• Conduct PREA investigations in coordination with PREA when a Management Inquiry has been requested by ICE.
• Conduct Annual Refresher Training regarding Grievances and Suicide Prevention Intervention for officers bi-weekly.
• Ensure all Disciplinary Packets for cases served under the disciplinary process are routed to Classification in a timely manner.
• Prepare all “Use of Force” packets for incidents on the compound where Force was used, and submit to the SDDO designated as the ICE Chief of Security.
• Update the Call up log with every detainee placed in SMU-Administrative and SMU Disciplinary Segregation.
• Conduct any other duties to complete the mission objectives.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• U.S. Citizen or LPR
• Not currently employed by federal agency/active-duty military.
• HS Graduate or GED
• Meet physical/health requirements for duties.
• Valid Public Trust Clearance.
• Five years of supervisory experience.

• Ability to demonstrate and utilize Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to clearly articulate topics and communicate in writing via memorandum and email to multiple audiences.
• Knowledge and comprehension of Immigration and Customs Enforcement Performance Based National Detention Standards (PBNDS), 2011 Operations Manual ICE.
• Leadership characteristics and traits that promote teamwork.

• Bachelor’s Degree
• Spanish and/or proficiency in any language other than English

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or…