Operations Director - Mentone

Job Description

Manages field service operations personnel, equipment and material resources in assigned service areas to achieve the Business Plan goals while delivering the highest quality service to our clients.

• Provides a prominent role model in HSE and fully implements and actively promotes Archrock’s Health, Safety & Environmental standards and policies, as well as any other customer or external agency's regulatory requirements. Evaluates the safety effectiveness of operations through systematic analysis of near-misses and accidents, to promptly determine their cause and the corrective actions required in terms of personnel awareness/training and/or equipment standards/maintenance.
  
  (~10%)
• Champions a quality management culture. Regularly attends Service Quality meetings organized by Service Managers with customers to ensure our services, products and technical support meet customer requirements. Ensures that the organization is optimally suited to identify customer needs and problems and to offer the most appropriate and cost-effective solutions. Delivers the best job execution with outstanding service quality. (~30%)
• Meets Archrock’s financial goals through optimum utilization of personnel, equipment and material resources, and the set‑up of proper control systems and sound expense controls to ensure these goals are met. Manages annual budget and implements operational standards and processes. (~20%)
• Evaluates safety, quality, schedule and budget performance versus benchmarks. Participates in weekly management reviews of operational measures and corrective actions, evaluates against benchmarks, and develops, communicates and executes action plans for improvement. (~20%)
• Participates in the purchase of parts/ core return, tools, capex submittals, vehicle requests per the delegation of authority. (~10%)
• Maintains, through Service and Account Managers and through personal contact, a working knowledge of customers’ activity plans and market conditions to accurately forecast activity trends and derive from those realistic yet challenging business plans. (~10%)

Performs other duties as assigned.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

• Perform all essential duties.
• Champion service quality, health, safety, environmental policies, standards and process improvement.
• To see beyond current and bring solutions/improvements to the table (i.e. “Here’s what I want to do”).
• Show a track record of effectively managing a service area.
• Demonstrate strong organizational, and process / change management skills.
• Exhibit strong customer service, interpersonal, negotiation, coaching and leadership skills.
• Plan, forecast, and coordinate future events.
• Organize and prioritize work to consistently meet deadlines.
• Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Be articulate and have the right conversations.
• Demonstrate outstanding communication skills:
  Know when to be direct, when to reward, and when to redirect.
• Contribute to the greater good.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint etc.) and PC Skills.

• Comprehensive knowledge of Field Service operations.
• Knowledge of service operations administration, procedures, budgets, planning, scheduling, and equipment and personnel requirements.
• Understanding of financial implications of decisions.
• Thorough knowledge of relevant HSE procedures and regulations.
• Fully understands customer’s production facilities and equipment.
• Working knowledge of engine and compressor equipment used in the area.
• Fully understands all processes and systems, how the compressor works, regardless of types, makes, or models used in the region.

• High school diploma or equivalent. Associates degree / technical degree preferred. BS/BA in Business or relevant field is recommended.
• Valid driver's license and a good driving record.

• 5 years of experience in a Manager role.
• Familiarity with…