Senior Research Executive

Location: Southwark

Senior Research Executive (Customer Researcher)

London Bridge

Up to £40,000

Join Hyde as a Senior Research Executive (Customer Researcher).

As a Senior Research Executive (Customer Researcher), you will lead and manage customer research activities across Hyde, gathering and analysing insights into customer preferences, behaviours, and experiences to help shape services and support informed decision-making

Responsibilities:

* Collect and use information from market research and day-to-day operations.

* Create surveys to gather data from customers.

* Lead projects that group and profile customers based on their behaviour and needs.

* Work with Customer Involvement colleagues to run and analyse focus groups.

* Use data and statistical methods to solve problems and support decisions.

* Work with external agencies to carry out customer research efficiently.

Skills and Experience

Required:

* Experience in a customer research role.

* Research expertise, strong background in quantitative research methodologies.

* Proficiency in data analysis tools and statistical techniques.

* Ability to manage and prioritise research projects effectively.

* Excellent written and verbal communication skills.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

Benefits:

* A fantastic pension

* Life assurance

* Great holidays

* An award-winning flexible benefits package.

* Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified