Complaint Investigator LBS-; Housing

Position: Complaint Investigator LBS-010 (Housing)
Location: Southwark

Complaint Investigator

Location:

160 Tooley Street, Southwark, SE1 2QH

Start Date:

ASAP

Contract Duration: 3+ Months

Working Hours:

Mon – Fri, 09:00 – 17:00

Pay Rate: £24.43 Per Hour

Job

Job Responsibilities

Investigate complex complaints made under the Council’s Corporate Complaints process.

Investigate and respond to enquiries made by the Local Government Ombudsman (LGO).

Carry out investigations in line with the Council’s overall vision, values, and strategic aims, ensuring excellent customer service is delivered.

Provide high-quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules, and Procedures.

Person Specifications

Must Have

Experience in handling complex complaints and investigations.

Strong understanding of the Council's vision, values, and strategic aims.

Ability to deliver excellent customer service.

Familiarity with legal frameworks, Tribunals Rules, and Procedures.

Nice to Have

Experience working with the Local Government Ombudsman (LGO).

Background in clerking or providing advice to arbitration tribunals.

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