Complaint Investigator LBS-; Housing

Complaint Investigator
Location: 160 Tooley Street, Southwark, SE1 2QH

Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00
Pay Rate: £24.43 Per Hour
Job : OR21719

Job Responsibilities

• Investigate complex complaints made under the Council s Corporate Complaints process.

• Investigate and respond to enquiries made by the Local Government Ombudsman (LGO).

• Carry out investigations in line with the Council s overall vision, values, and strategic aims, ensuring excellent customer service is delivered.

• Provide high-quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules, and Procedures.

Person Specifications
Must Have

• Experience in handling complex complaints and investigations.

• Strong understanding of the Council's vision, values, and strategic aims.

• Ability to deliver excellent customer service.

• Familiarity with legal frameworks, Tribunals Rules, and Procedures.

Nice to Have

• Experience working with the Local Government Ombudsman (LGO).

• Background in clerking or providing advice to arbitration tribunals.

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