Service Charge Officer

Location: Southwark

Service Charge Officer

London Bridge

£35,000 - £39,000

Do you want to join Hyde as a Service Charge Officer?

As a Service Charge Officer at Hyde, you’ll play a key role in delivering clear and accurate service charge statements, from estimates through to final accounts. You’ll be a trusted point of contact for customers, guiding them confidently through the service charge process and managing cases end to end. This is a great opportunity to build strong customer relationships while ensuring transparency, accuracy and a positive experience throughout the service charge cycle.

Responsibilities

Handle service charge enquiries, providing friendly, professional, and customer-focused support.

Manage the full case process from start to finish, including investigation, communication, and delivering clear responses.

Prepare easy-to-understand breakdowns and summaries of service charges for customers

Meet with customers, residents’ associations, and other stakeholders—both virtually and in person—to explain and discuss service charges.

Calculate and produce accurate service charge statements, including both estimates and actual charges.

Contribute to improving service charge processes and help ensure a smooth, transparent experience for all customers.

Skills and Experience Required

Proven experience in service charge calculations and management.

Strong customer focus with excellent communication and investigation skills.

Knowledge of financial analysis and reconciliation of transactional cost data.

About Hyde

Hyde is a leading housing provider dedicated to creating safe, affordable homes and vibrant communities across the country. Our vision is to build lasting communities where people can thrive, with everything we do driven by social purpose — supporting our customers, investing in neighbourhoods and making a real difference in people’s lives. Join Hyde and grow a career where your skills make a meaningful, lasting social impact.

Benefits

A fantastic pension

Life assurance

Great holidays

An award-winning flexible benefits package

Volunteering days

Equality, diversity and inclusion are central to who we are ’re committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves.

As a Disability Confident Employer, we welcome candidates from all backgrounds and will provide reasonable adjustments throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified