Retail Sales Associate - Crossing

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Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will provide information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.

• Become an expert in the brand's selling behaviors and leverage these with every customer to provide a premium experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

• A good communicator who effectively uses technology and engages with customers and team members to meet goals.
• A problem solver focused on continuous improvement, open to feedback, and proactive in taking action.
• Courteous and professional in handling customer interactions and concerns.
• Skilled in basic information gathering to solve problems.
• Able to learn procedural knowledge through on-the-job training.

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plans.
• Up to five hours monthly to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching up to 4%.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Additional benefits available for eligible employees.

Gap Inc. is an equal-opportunity employer committed to diversity and inclusion. Recognized by Forbes as one of the World's Best Employers in 2022.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Sales and Business Development
• Industry: Retail

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