Team Leader, Management

Join to apply for the Team Leader role at H&R Block
. Our company believes in the power of people helping people and building a high-performing, connected culture where everyone belongs. We are focused on transforming the business through Block Next, with emphasis on client experience, innovation, and sustainable growth.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager for leadership and development of tax office associates, delivering an outstanding client experience and achieving all office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates, helping them build confidence and competence.
• Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules with accurate timekeeping and overtime management.
• Train and coach associates to execute on Service Standards and recognize outstanding contributions.
• Collaborate with the District General Manager to recruit for tax office positions and develop office-level growth plans, including local partnerships and community involvement.
• Lead daily activities to ensure tax office work is completed to deadlines with quality standards and priorities, and resolve client scheduling conflicts as needed.
• Prepare tax returns, as required, and conduct timely performance reviews; partner with the Associate Relations Center to address performance concerns.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (preferred) and successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements).
• Check out all available benefits at

At H&R Block we remain committed to building a connected culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Location:

Houston, TX.