Field Support Engineer - Liquid Analysis

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

As a Field Support Engineer, you'll play a critical role in delivering on-site services that include start-up, troubleshooting, repair, calibration, and training for Endress+Hauser customers. This position requires strong technical aptitude and problem-solving skills. Flexibility and frequent travel are essential, as you'll represent Endress+Hauser in the field while upholding safety standards and fostering customer confidence.

Which tasks will you perform?

• Travel to customer site to perform start-up, troubleshooting, training, repair, maintenance contract work and calibration services.
• Determine possible system faults prior to departing for on-site service calls, determine appropriate test equipment and spare parts that may be required.
• Perform services within allotted time and monetary budget.
• Identify opportunities for upgrades at the customer site.
• Provide accurate, professional, and timely documentation of service calls, provide feedback to sales and marketing to report potential customer applications of Endress+Hauser products.
• Conduct product training for customers and Endress+Hauser associates and partners.
• Provide backup and Level II support for Tech Support call center
• Develop and maintain a level of knowledge of all Endress+Hauser products.
• Communicate effectively with customers, principals, co-workers, and management providing information regarding the nature of problems, course of action to be taken and schedule for completion of work.
• Provide support and training to peers to improve their abilities and increase their technical knowledge.
• Comply with all aspects of the Endress+Hauser safety program, including but not limited to; hazard communication, PPE requirements, and attending applicable safety training.

What do we expect from you?

You will have (required):

• Associates degree in a technical field or equivalent training and experience
• Travel is expected to be 30-50%

You may have (preferred):

• Technical aptitude
• Problem solving skills
• Adaptability

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.