Member Service Representative; PT

Member Service Representative (PT)

Associated Credit Union of Texas (ACU of Texas) is seeking a part‑time Member Service Representative to serve as the first point of contact for members in our branch. You will assist with account transactions, provide information about products and services, and maintain a high level of customer service.

• Stand and greet customers entering the branch with the appropriate credit union greeting.
• Provide excellent service by mentioning and educating members on credit union and partner products and/or services identified while assisting the member beyond their initial transaction.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Utilize member surveys and reviews to maintain or improve member service experience.
• Provide general information and respond to members’ requests, problems, and complaints by phone or in person, escalating when necessary.
• Assist management with maintaining dual control and compliance and audit standards.
• Process member requests or transactions including deposits, withdrawals, loan and credit card payments, and negotiable item transactions.
• Ensure all MSR and branch cash handling procedures are followed as outlined by policy and procedure.
• Comply with all credit union policies, procedures, and state and federal regulations, including the Bank Secrecy Act (BSA).
• Assist branch management with dual control procedures for ATM, vault, plastics, cash shipments, and night‑drop procedures.
• Submit all appropriate documents to the credit union’s document capture system.
• Direct members to the proper department if the request concerns a different department.
• Attend and participate in all new hire and required training to increase job knowledge and skills.

• Earn up to $500 extra each month in incentives.
• Sunday off.
• Paid holidays.
• Paid time off: starts accruing on your first day.
• 401(k) options, including a student loan repayment match.
• Tuition reimbursement program.
• Many more benefits.

• Entry level

• Part‑time

• Other

• Banking