Manager, Operations; Natural Gas Utility

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a Manager, Operations to manage the gas distribution functions for a specific geographic service area. Is responsible for operation and maintenance of the underground distribution system, customer service and accounting activities to assure dependable gas service is supplied to all customers. Represents the company in the community, maintains effective customer relations and provides a high-profile presence with active community involvement.

• Manages the gas distribution functions for operation and maintenance of the underground distribution system, may direct individual employees and crews or may manage supervisor of service, construction & maintenance and/or operations.
• Monitors operations and accounting activities to assure consistent compliance with regulatory requirements and tariffs, operating standards, company policies, guidelines and processes.
• Cultivates relationships with business leaders, elected officials, community contacts and appointed regulatory staff members to achieve business results.
• Investigates fire and explosion sites to evaluate extent of company liability and protect against possible fraudulent property damage claims.
• Make speeches and presentations to elected officials, community groups and employees.

• Requires a bachelor’s degree from an accredited college in business administration, marketing, engineering or related field. In lieu of education requires a minimum of eight (8) years of experience in one of the following: gas and/or electric operations, accounting, engineering or related field.

• Requires a minimum of five (5) years of experience in one of the following: gas and/or electric operations, accounting, engineering or related field, including a minimum of three (3) years of experience as a supervisor or manager.

• Ability to demonstrate strong interpersonal skills and listening ability to communicate effectively with co-workers, customers, the community and regulators.
• Ability to demonstrate effective oral and written communication skills.
• Ability to cultivate relationships and partner with business and community contacts to achieve business results.
• Ability to understand and satisfy customer expectations when making business decisions.
• Ability to identify solutions to problems with creativity and innovative thinking.
• Ability to make sound business decisions.
• Ability to anticipate new situations and/or changing demands and respond proactively to enhance the Company’s performance.
• Ability to use initiative, good judgment, and tact to complete assigned tasks.
• Ability to analyze and build business cases using various financial and business analysis methods.
• Ability to collaborate across functional boundaries to improve business processes.
• Ability to utilize mainframe systems (SAP), electronic mail and personal computer software (MS Windows, Excel, Word) proficiently.
• Ability to understand technical issues with relative ease.
• Ability to prioritize and schedule tasks, manage several projects at one time, pay attention to detail and demonstrate good organizational skills.
• Ability to work successfully in a team environment or individually.
• Ability to understand, explain, teach, design and implement processes, policies and procedures.
• Must have knowledge of company functions and understand reasoning behind key policies, practices and procedures.
• Must have knowledge of accounting and business operations at area office level.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

• None

As a safety sensitive position, compliance with Department of Transportation…