Knowledge Manager, IT​/Tech

Valiant is looking for a full-time Knowledge Manager with a proven record of creating strategies and processes to effectively improve knowledge and information sharing by leveraging collaborative technologies in a Department of Defense (DoD) environment. This position will interface with our client (the Center for Excellence in Disaster Management & Humanitarian Assistance) and provide a recommended strategy for improvements. This may include recommending other DOD-approved content management systems and web-based services to enhance the overall performance, usability, and usage of our client’s website.

This is an on‑site position that will need to be onsite Monday‑Friday between 8:30‑4:30. (Ford Island, Oahu, Hawaii)

• Support and revitalized the Center’s knowledge management program, by developing and executing a knowledge management strategy that focuses on using knowledge‑tools and processes to address existing knowledge issues, while aligning with the Center’s overall strategic goals.
• Serve as the project manager and administrator for the implementation of the Canvas Learning Management Suite to enable the Center to host virtual courses and enhance their on‑site courses.
• Perform Canvas administrative duties, including course and Collaborate session creation and management, permission management, user training, information architecture design and implementation, and basic troubleshooting.
• Provide oversight and guidance on the Center’s use and development of SharePoint.
• Perform SharePoint Site Collection administrative duties, including site creation, permission management, user training, information architecture design and implementation and basic troubleshooting.
• Work with Graphic Designer and software developer as necessary to design, develop and implement user interfaces, graphics, applications, and features that address business requirements for CFE‑DM’s SharePoint.
• Monitor and assess performance of the CFE‑DM Internal SharePoint Site Collection and sub‑site.
• Perform Website Administrator duties including, user permissions, user training, documentation, information architecture design and implementation.
• Work with Graphic Designer and software developer as necessary to design, develop and implement user interface, webpages, graphics, applications, and features that address business requirements for CFE‑DM’s public facing website.
• Monitor and assess performance of CFE‑DM public facing website. Post and manage content on CFE‑DM Public Facing website. Create and distribute monthly Web Presence Measures of Performance Report.
• Track and manage renewal for CFE‑DM’s website content management system license, SSL certificate and domain addresses.
• Manage and maintain CFE‑DM’s presence on APAN Community including, user permissions, user training, documentation, and new sub‑group.
• Create and maintain registration forms in APAN’s SharePoint for CFE‑DM training courses.
• Assist CFE‑DM Public Affairs with monitoring and posting to CFE‑DM’s social media accounts on Facebook & Twitter.
• Assist CFE and other DoD organizations worldwide with defining their information sharing goals and objectives related to unclassified information sharing with non‑U.S. DoD entities such as non‑government organizations (NGOs), international organizations (IOs) foreign militaries and civilians and provide technical solutions to achieve identified goals and objectives.
• Designs, develops, tests, and maintains web applications.
• Provide analysis and recommendations for website enhancements.
• Account website maintenance, inventory support, user support.
• Analyze and recommend changes to website to increase function.
• Maintaining and troubleshooting error codes from the website.
• Researching and transition to a new content management system (CMS) in Azure Government Cloud.
• Work w/ the Pacific Warfighting Center (PWC) to properly code the search function to troubleshoot security/firewalls of DoD/hosting.
• Support the redesign of website as well as re‑organization.
• Support the addition of videos/interviews to be added to the website.
• Optimize responsive web design for interface with mobile devices and platforms.
• Other duties as…