Data Processing User Support Tech II - Lehua Elementary Job Pearl City area,Hawaii USA,IT/Tech

Salary Range:

Data Processing User Support Technician II, SR-15: $4,221.00 per month

Responsibilities

Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuring of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down the equipment, keyboard operation, logging on and off the various systems, etc.

Prepares training outlines/lesson plans, visual aids, exercises and informational material. Provides training updates whenever new releases are acquired or existing programs are upgraded.

Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc. Assists users when problems occur. Diagnoses causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience. May consult manuals, vendors or higher‑level data processing personnel for assistance.

Determines if a service call should be placed or if the problem should be referred to higher‑level data processing personnel. Documents problems and resolutions for future reference. Participates in the testing of new software releases, identifies problems and recommends solutions.

Maintains contact with users to monitor effectiveness of the training and reinforce the training. Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs.

Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; performs rudimentary programming tasks, e.g. to generate ad hoc reports.

Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.

Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

Basic Education Requirement

Graduation from high school with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Experience that demonstrates correct English grammar and usage, the ability to read, comprehend and apply written instructions, and a high degree of verbal skill may substitute for the required education. This experience may have been met in part‑time or unpaid work, provided it is continuous, though not necessarily full‑time.

Experience

Requirements

General

Experience:

Data Processing User Support Technician II for at least 2 years.
Specialized

Experience:

2 years preparing outlines, visual aids and instructional material for group presentations; providing assistance and advice to users in resolving hardware and software problems, including identifying error types and resolving them based on experience, consulting manuals, vendors or higher‑level personnel. For the II level, at least one year of this experience is required.
Total

Experience:

4 years.

Substitutions Allowed

A bachelor’s degree in education or a professional diploma in education from an accredited college or university may substitute all General Experience.

Successful completion of fifteen semester credits from an accredited college or university may substitute six months of General Experience, up to a maximum of one year, but not for the training outline experience.

A bachelor’s degree in Information and…


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