Customer Service Representative

Job Summary

Transdev in Pearl City, HI is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

Competitive starting pay of $17.00 – $18.00 per hour.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 days
• 401(k) retirement plan, medical, dental & vision, life insurance, short‑term disability, voluntary long‑term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Maintain a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. (DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.)

• Must be able to work shifts or flexible work schedules as needed.
• Employee is generally required to spend long periods sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.T

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Transdev is a leader in mobility, operating across 19 countries with 110,000 team members worldwide. We provide transportation services to cities, counties, airports, and universities, ensuring safe, reliable, and innovative solutions.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

• Location:
  
  Pearl City, HI
• Job Category:
  Administrative / Clerical / Payroll / HR / Accounting
• Job Type: Full Time
• Pay Group: CDB, Cost Center: 413
• Req