Care Coordinator

Description

AAC is seeking a knowledgeable and compassionate Care Coordinator whose primary responsibility is guiding families through the Katie Beckett Waiver application, renewal, and maintenance process. This role requires a deep understanding of Georgia Medicaid, commercial insurance, state guidelines, and documentation requirements. The Care Coordinator provides hands‑on support to families, helping them complete paperwork, understand timelines, resolve issues, and access the resources their child needs.

The ideal candidate combines strong organizational skills with excellent communication and a family‑centered approach.

Serve as the main point of contact for families navigating the Katie Beckett Waiver process.

Guide caregivers step‑by‑step through initial applications, renewals, documentation gathering, and completion of required forms.

Provide detailed checklists, timelines, and preparation materials to ensure accurate submission.

Review application packets for completeness and accuracy before families submit to DFCS.

Educate families about eligibility criteria, required medical documentation, and levels of care expectations.

Assist families in resolving issues related to denials, requests for additional information, or re‑evaluations.

Track and monitor waiver deadlines, renewals, and state updates related to the program.

Support families in understanding Georgia Medicaid and commercial insurance guidelines as they relate to ABA therapy.

Educate caregivers on insurance coverage rules, required documentation, and benefit limitations.

Stay current on state policy, insurance guideline changes, and communicate updates promptly.

Assist families with insurance transportation support, including familiarity with Verida processes—eligibility, scheduling rides, and navigating trip approvals.

Provide guidance and research on additional waiver programs currently being explored including eligibility criteria and information‑gathering steps.

Connect families to community and state‑funded resources, including respite care, advocacy groups, parent support programs, and developmental disability resources.

Engage with community partners and organizations to strengthen resource networks and improve family access to services.

Troubleshoot insurance issues such as eligibility lapses, documentation needs, or denied services.

Provide compassionate, family‑centered communication and follow‑up.

Maintain organized tracking systems for waiver timelines, application status, and renewals.

Document all communication and support activities accurately in internal systems.

Collaborate with billing, authorizations, and clinical teams when insurance or documentation issues impact services.

Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities.

We encourage individuals of all backgrounds to apply.

• Extensive experience with the Katie Beckett Waiver (applications, renewals, documentation, medical criteria)
• Strong working knowledge of Georgia Medicaid
• Understanding of insurance documentation and state‑level coverage requirements
• Ability to track and communicate state policy changes
• Strong organization, attention to detail, and follow‑through
• Excellent interpersonal, communication, and customer service skills
• Ability to guide families through complex, multi‑step processes with compassion and clarity
• Must be willing to travel across our centers as needed

• Background in ABA, behavioral health, pediatrics, or case management
• Experience supporting families with school transitions or IEP processes
• Bilingual (Spanish/English)