VP of Operations - PharmD or RPh

VP of Operations – Pharm

D or RPh (Innovative Outsourcing)

Base Pay Range: $/yr - $/yr

Innovative Outsourcing is excited to partner with our client, an innovative healthcare technology company, to search for a VP of Operations to join their growing team. Our client offers solutions that support wellness‑focused medical practices by providing patients with a white‑glove experience between office visits, eliminating the burden of prescription management, and creating a predictable recurring revenue stream.

Our client is looking for a Pharm

D or Registered Pharmacist who also has some operations experience for this role.

This will be a hybrid role with most of your time being spent in our client's Peachtree Corners office. Our client is open to relocation assistance for the right candidate.

• Oversee and refine operational workflows, ensuring efficiency, consistency, and alignment with gold‑level service standards.
• Optimize and manage daily business functions to ensure seamless support for patients, providers, and internal teams.
• Identify opportunities to streamline processes, reduce operational waste, and improve communication across teams.
• Review, oversee, and continuously improve standard operating procedures for your department, collecting SOPs for all departments.
• Track performance against operational KPIs; troubleshoot and resolve bottlenecks or service gaps.
• Support onboarding and integration for new sites, services, or systems as the organization grows.
• Supervise operational team leads and administrative functions across key departments.
• Set clear expectations, provide coaching and development, and manage team performance.
• Support a collaborative work environment that prioritizes communication, accountability, and patient experience.
• Partner with HR and compliance leads to update operational procedures in line with regulatory changes.
• Collaborate with finance leadership to build, track, and manage operational budgets.
• Monitor department‑level expenses and identify cost‑saving opportunities.
• Ensure appropriate resource allocation (staff, equipment, space) to support operational needs.
• Maintain a pulse on patient and client feedback, working with teams to elevate the overall service experience.
• Identify and address root causes of service breakdowns or delays.
• Ensure staff are equipped and trained to deliver consistent, responsive, and compassionate service.

• Doctor of Pharmacy (Pharm
  
  D) degree or current Registered Pharmacist (RPh) licensure required.
• 10–15 years of operations experience in healthcare, wellness, or a customer‑focused environment, including 5+ years in a supervisory or leadership role; call center management experience desired.
• Strong organizational, communication, and problem‑solving skills.
• Deep knowledge of pharmacology, drug interactions, therapeutic guidelines, and regulatory requirements.
• Excellent clinical judgment, problem‑solving, and patient‑centered decision‑making skills.
• Proven ability to manage multiple priorities, people, and projects in a fast‑paced setting.
• Preferred experience overseeing facilities and vendor relationships.
• Working knowledge of healthcare compliance and privacy standards (HIPAA).
• Commitment to continuous learning, professional integrity, and advancing pharmacy practice standards.

• Base salary of $150,000 plus the opportunity for a 20% performance‑based bonus.
• Comprehensive medical benefits, 401(k), and PTO.
• 401(k) plan.
• Vision insurance.
• Medical insurance.

• Seniority level:
  Executive.
• Employment type:
  
  Full‑time.
• Job function:
  Management, Customer Service, Strategy/Planning.
• Industries:
  Retail Pharmacies, Pharmaceutical Manufacturing, Hospitals and Health Care.

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