Quality Inspection Failure Analysis

• Ways of Working:
  Onsite - This job is fully onsite.
• Employee Type:
  Employee
• Min. Salary Region 1: 28 USD
• Global Job Level (HCM):
  Support 2 (2)
• Min. Salary Region 2: 24 USD

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

Primary Function of Position

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Independently follows oral and/or written instructions in performance of a wide variety of inspections and testing of complex medical instrumentation and documents findings in Quality Management System. Responsible for timely processing and dispositioning of returned instruments and accessories.

Responsible for the timely processing and dispositioning of all RMA’s, with focus on Instruments and accessories.

Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

• Perform failure analysis of accessories by evaluating the mechanical, electrical, and physical characteristics of returned items.
• Perform Disposition of Excess and System Trade in RMA I&A returns
• Perform Instrument repacking process, including execution of label printing work orders
• Documenting failure analysis findings in clear and concise way in QMS system
• Assist Advance FA team on regulatory requirements in resolving “Reportable I/A” events and “Recalled” instruments.
• Regular communication with failure analysis engineering group and post market surveillance
• Able to perform Failure analysis of accessories.
• Able to independently resolve minor to moderate problems.
• Builds important internal/external relationships through advanced communication skills; knows how to influence and negotiate effectively through communications.
• Ability to verify assembly documentation accuracy, read engineering drawings etc. Sets up and operates machines/equipment /fixtures needed to perform inspection and testing processes.
• Understands diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings.
• Disposes bio-hazardous material as required.
• Performs “Purging tasks” for all the completed RMA’s if applicable.
• Maintains knowledge of DOP’s, SOP’s and MPI’s pertaining to I/A RMA operations.
• Works independently towards daily and throughput targets.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly work area.

Required Skills and Experience

• Education and/or
  
  Experience:
  
  Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1-2 years related experience or training; or equivalent combination of education and experience.
• Language
  
  Skills:
  
  Ability to read, write and understand English. Ability to read and understand work instructions.
• Mathematical
  
  Skills:
  
  Ability to do basic math.
• Reasoning Ability:
  Ability to apply logical, sensible understanding to carry out instructions. Ability to deal with situations including up to…