Roadside Assistance Driver - Flatbed

Roadside Assistance Driver – Flatbed (57481)

The Roadside Service Tech Flatbed is responsible for providing safe, best‑in‑class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle.

Flatbed Technicians respond to member requests for service within a given ETA, ensuring personal safety, member safety, vehicle security, and education on possible issues. Minor mechanical assistance is provided to attempt to get the member’s vehicle on‑the‑go; if unsuccessful, the vehicle is towed to repair facilities or other member‑requested destinations. AAA products and services are promoted and a complete resolution of member issues is achieved.

Compensation
$24 per hour base pay plus full benefits & incentive pay.
Additional differential pay is available: $2.75 per hour overnight differential (10 pm–6 am), $1.75 per hour evening differential (6 pm–10 pm), $1 per hour weekend differential. Differentials can be combined.

• Accept calls and respond to Dispatch or members, providing action and emotional support as needed.
• Provide efficient minor mechanical assistance and towing service, diagnosing probable causes and safely towing vehicles under club policies.
• Maintain AAA high standards of service and image; keep service vehicle and equipment in good working order, follow safety procedures, and represent the AAA brand professionally.
• Promote AAA products and services, educate members on battery replacement, and coordinate with Dispatch to reach member destinations.
• Work independently with little face‑to‑face contact, adapting to a variety of shifts in a 24/7 operation.
• Prevent damage and injury by securing proper towing points and safely handling vehicle dynamics.
• Work under pressure in busy traffic, weather, and traffic conditions.
• Perform any other duties as assigned.

• High School Diploma or GED required.
• At least 21 years of age.
• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting.
• Active and valid driver’s license issued by one state or jurisdiction.
• DOT card pre‑hire and current employee within 1 Year.
• Pass a motor vehicle record check during pre‑hire screening and periodically during employment.

AAA Northeast is an equal‑opportunity employer. We do not discriminate based on race, color, creed, religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.