Customer Service - Part Time

Overview

Description
Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. Start date will be March 9.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, with the largest selection of riding gear and parts. We are a distributor, gear tester, product developer, and manufacturer of off-road parts/components, and a leading resource for instruction and demonstration in the motorsports industry.

There has never been a better time to start your career with us. In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Join us as an Employee-Owner in a fast-paced, exciting industry. We are powersports enthusiasts committed to a fun and rewarding environment.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Powersport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

M-F 3:30 pm-7:00 pm, working every other Saturday 8:00 am-4:00 pm

• Participates in using available sources to research required information.
• Provides support to customers with product and service information.
• Coordinates and processes customers' orders.
• Documents call information according to standard operating procedures.
• Resolves or reports issues.
• Maintains and complies with PCI DSS requirements.
• Identifies and escalates priority issues and routes calls to appropriate resource.
• Delivers services and objectives to ensure Rocky Mountain's quality of services.
• Performs other duties as necessary and required.
• Collaborates with others to maintain a workplace of teamwork, dignity, and respect.

• Familiarity with practices, procedures, and applications for Customer Service environments.
• Ability to adapt to changing responsibilities and evolving business needs.
• Clear and effective communication skills.
• Functional knowledge of Microsoft Office:
  Outlook, Excel, and Word.
• Strong interpersonal, communication, and collaborative skills. Bilingual Spanish/English is a plus.
• Strong analytical, organizational, project management, and time management skills; attention to detail and ability to multi-task in a deadline-driven environment.
• Professional representation of Rocky Mountain with adherence to company policies and applicable laws.
• Ability to read and understand instructions and specifications.
• Must be able to work scheduled hours and be a collaborative team player.
• Strong work ethic, commitment to quality, desire to learn, and dependability.

Position requires the ability to walk and navigate elevation changes, use hands to handle tools and objects, and frequent sitting, standing, walking, and other movements. Visual requirements include close and peripheral vision, depth perception, and focus. May lift/move up to 25 pounds and up to 45 pounds with assistance if capable. Prolonged reading, writing, and comprehension of English are required.

Rocky Mountain ATV/MC is proud to be an inclusive, belonging, and fair workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information, or any other category protected by law.