Customer Service Representative

Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine?

Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?

Yes, you say?! Excellent! Then let me tell you about our company, Carjon Air Conditioning & Heating, and what we’re looking for...

Aside from our exceptional 5-star service commitment, one of the biggest elements that make Carjon Air Conditioning & Heating stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue.

If you are a motivated people person and are obsessed with delivering superior service, then keep reading!

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Office

Location:

Smithfield, RI – this is an in‑office position.

• Pay: $22.00 – $26.00 hourly
• Bonus Opportunities!
• Schedule:
  
  Monday – Friday 8 a.m. – 4:30 p.m.
• Benefits:
  Medical Insurance (70% company‑paid – Family options available), Dental and Vision Insurance, 10 Paid Holidays, PTO, Life Insurance, FSA, 401(k) with company match after 1 year.
• Stability:
  Family‑owned since 1989
• Engagement:
  Positive, team‑focused work environment with great employee engagement
• Fun & Focused! We work hard and play hard – we’re a fun team of rock‑stars with can‑do attitudes who are driven, focused, and have a strong work ethic.
  • Annual Summer, Fall, and Christmas parties
• Destination
  
  Employer:
  
  Established brand with a great reputation & a strong focus on our company culture
• We "Love to Celebrate our Successes" – bonuses, in‑office breakfasts, Margarita Contests, Dance Parties, Gift Cards, Fri Yay! and more!

• 2+ years’ experience in customer service
• Proven track record as a phone expert
• Strong communication and people skills
• Expert ability to convert incoming calls into booked service appointments
• Ability to offer membership‑based services
• Experience with Podium Chat Platform (texting)
• Expert ability to respond to customer requests and resolve issues while promoting the brand
• Proficiency in Microsoft Office & web‑based software navigation
• Ability to maintain real‑time communication with dispatch and managers
• Efficiency – handling high‑volume calls while being polite and concise; delivering a favorable customer service experience
• Ability to manage daily workload without the need for constant supervision
• An out‑of‑the‑box problem solver
• Extreme attention to detail (you will have at least read this entire job posting)

If you feel like this is the career path for you, then click APPLY today!

CARJON Air Conditioning & Heating was started in 1989 with an idea—to do it better than any other company. We succeeded our goal and have maintained the honest and solid reputation we’ve established over the years through continuous growth.

What makes our company successful is providing nothing short of exceptional air conditioning and heating service to homeowners and businesses of Rhode Island. We don’t simply do what’s required; we go the extra step to make the customer’s experience even better. This isn’t typical of many companies, but the satisfaction and fulfillment of our customers are first priorities hing else will ever come first.

No question about it—CARJON is the wise choice in total comfort. You can be assured that you will be receiving the very best from a company you trust most.

NO PHONE CALLS OR IN‑OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE.