Corporate Travel Coordinator

Colette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered.

About Colette:
Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Colette team! As the longest-running tour operator in North America, our family‑owned business leads the industry in innovation and expertise. Colette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help shape the company's future.

Being part of the Colette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value‑oriented team that cares for one another – Colette is all about the people.

So, what are you waiting for? Your journey starts here.

Job Summary: This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices.

Primary Functions:

• Handle and oversee all travel arrangements for employees traveling on business within company guidelines.
• Using airline reservation systems to confirm contracted airfare.
• Leverage hotel relationships and loyalty programs to reduce hotel costs.
• Secure rental cars in airline reservation systems using corporate discount codes.
• Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget.
• Mitigate costs by securing comps, reduced rates, utilizing hotel points, airline points, and unused airline tickets, processing refunds and exchanges when needed.
• Utilize business tracker software to communicate and track all requests, dates, location, and costs.
• Communicate itineraries to all employees prior to purchasing the travel component.
• Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events.
• Accurately issue airline tickets accordingly to all rules to avoid any debit memos.
• Build reservations within our internal reservations system for all corporate travel.
• Run internal audit and authorize all tickets after issuing.
• Advise all employees have proper documentation when traveling abroad.
• Follow all procedures set forth for each job function performed.
• Perform special projects and other related duties as assigned or directed by the air operations leadership team.
• Maintain a clean, organized, and neat work environment at all times.
• Comply with all company rules and regulations.

Knowledge and

Skills:

• Bachelor's degree preferred.
• Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred.
• Skill in customer service.
• Ability to follow quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience.
• Ability to work as part of a team environment to communicate effectively, both orally and in writing.
• Ability to organize, prioritize, and schedule work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity.
• Ability to analyze and solve problems.

Pay Range starting at $20.00 / Hour