Field Service Technician

Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Field Service Technician to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

* Start strong - Medical, dental, and vision coverage begins on your first day

* Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

* Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster

* Keep learning - Take advantage of tuition reimbursement to further your education or skillset

* Live well - Our wellness incentive program rewards healthy habits

* Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance

* Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.

We are seeking a dedicated and customer-focused Field Service Technician to join our Service Group. This position plays a critical role as the front-line ambassador to our customers, providing technical support, troubleshooting, repairs, installations, and training in a wide range of environments. If you enjoy hands-on work, solving problems, and traveling, this role offers an exciting opportunity to contribute directly to customer satisfaction.

Key Responsibilities

* Receive and manage service-related calls from customers.

* Build accurate parts lists for internal and external customers.

* Provide troubleshooting support via phone and email.

* Travel to customer sites (up to 90%) for:

* Maintenance

* Repairs

* Troubleshooting and diagnostics

* New equipment installation and commissioning

* Customer training

* Prepare clear and accurate service reports.

* Maintain a positive and professional attitude while representing the company.

* Perform other related duties as assigned.

Requirements

* Thorough understanding of company-supported equipment (training provided).

* Fluent in English with strong communication skills.

* Ability to travel extensively, including occasional weekends.

* Willingness to work long days (up to 16 hours when required).

* Solid knowledge of hand tools, mechanical techniques, and power tools.

* Proficient with computers and basic technical writing.

* Ability to read and interpret schematics, diagrams, and technical manuals.

* Capable of working independently with minimal supervision.

* Valid driver's license required.

* Strong organizational skills, especially while working onsite.

* Ability to explain complex technical issues to non-technical customers.

Work Environment

* Exposure to regulated chemicals, fumes, odors, and airborne particles.

* Moderate to heavy noise levels depending on the job site.

* Work performed in congested areas with simultaneous activities occurring nearby.

* Frequent work in damp or wet environments.

* Some assignments take place in refrigerated facilities or outdoors.

* Ability to remain calm and professional under pressure.

Physical Demands

* Regular communication with customers and field personnel.

* Frequent walking, standing, or sitting for extended periods.

* Use of hands for computer, phone, and tool operation.

* Occasional lifting and moving of equipment weighing 75+ pounds.

Your Profile / Qualifications

Based on the above-mentioned requirements, candidates for the Field Service Technician position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

* Mechanical

* Electrical AC & DC

* Millwright

Basic competencies, as demonstrated by:

* Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyses information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

* Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

* Quality Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.

* Cost Consciousness - Works within approved budget;
Contributes to profits and revenue;
Develops and implements cost saving measures;
Conserves…