Lead Technical Support Engineer ( Chemistry

Position: Lead Technical Support Engineer ( Chemistry )
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

We are seeking a motivated Technical Support Engineer (TSE) to join our team. TSE's are responsible for resolving complex technical issues that go beyond the scope of first-line product support. This role involves both remote troubleshooting and on-site support at customer locations, requiring deep system knowledge and sound judgment in applying broadly defined practices and policies.

Key Responsibilities:

• Independently resolve advanced system-level issues in mechanical, electrical, and electrochemistry domains.
• Detail system problems and coordinate with the service organization to drive resolution.
• Collaborate with Applications and Engineering teams to determine optimal solutions.
• Host and drive Service Alert Meetings (SAM) to address critical service issues.
• Document technical findings and problem-solving processes in 8D format postmortem reports.
• Support Continuous Improvement Projects (CIP) and contribute to procedural enhancements.
• Develop and refine Best Known Methods (BKMs) and training materials.
• Act as a technical liaison for new product development initiatives.
• Assist with system installations and upgrades
  , ensuring smooth deployment and integration.
• The position requires 20-30% travel domestically and internationally

Minimum Qualifications

• Master's Level Degree and 2 years of related work experience;
  Bachelor's Level Degree and related work experience of 3 years OR equivalent work experience

Base Pay Range: $41.69 - $70.87 Per Hour

Primary

Location:

USA-NJ-Totowa-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends…