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Help Desk Analyst
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-03-02
Listing for:
SpikeIT Global Solutions, Inc.
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description
Position: Help Desk Analyst
Location: 25 Market Street, Trenton, NJ 08625 –
Hybrid
- Provide first-level help desk support for computer, application, and procedural issues.
- Troubleshoot problems, determine root causes, and resolve or escape as needed.
- Log all incoming requests, actions, and resolutions.
- Support AOC business applications and end-users (internal/external).
- Follow up with users per policies; document closed issues.
- Maintain knowledge of IT operations, tools, Help Desk procedures, and environment.
- Data entry: 3+ years
- Outlook/email usage: 2+ years
- Handling upset users calmly: 2+ years
- Strong verbal and written communication
- MS Excel, Word, Visio: 1+ year each
All your information will be kept confidential according to EEO guidelines.
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