IT Desktop Engineering
Listed on 2026-02-27
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IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose:
Extending life’s moments for children and adults living with a rare disease.
At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging.
Visit our website to learn more about our company and culture!
Site:
Job Description
Summary:
JOB SUMMARY
The Contract, IT Desktop Engineering provides strategic technical support and design for internal computer systems, software, and hardware. This role involves, but is not limited to, Power Shell scripting, the configuration, maintenance, and distribution of images; application packaging; software portal updates and maintenance; and Windows patching and deployment. Responsibilities also include installing, configuring, and troubleshooting desktop and laptop computers, VDI machines, tablets, and phones in a diverse environment.
The specialist ensures the protection of passwords, data integrity, and file system security within the desktop environment.
The Contractor, IT Desktop Engineering conveys complex technical information to both technical and non-technical personnel. They may also train the organization's computer users on basic and specialized applications.
The Contractor, IT Desktop Engineering adheres to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.
Job Description:
ESSENTIAL FUNCTIONS
Primary duties/ responsibilities:
- Deploy s laptops with Ivanti software and/or other endpoint management solutions . Conduct periodic reviews of the builds and provide best practices for updates and patch management.
Familiarity with Auto Pilot , as well as the ability to create and manage post
- Auto Pilot install scripts based on department/role requirements.
F amiliar ity with both PC and Mac Book deployment and patchin g.
Application packaging/repackaging , validation, and maintaining the self-service software portal.
Thoroughly test s patches before deploying them globally , ensuring compatibility and stability.
Creat e reports from Service Now and ensure Power BI reports are maintained and updated .
Maintain s comprehensive documentation of the patch management process, including test results, deployment procedures, and any issues encountered .
Work s collaboratively with other IT teams to schedule and coordinate patch deployments, and communica te effectively with stakeholders about patch management activities.
Handles inquiries via telephone, remotely, or in person as required .
Troubleshoot s and perform s repairs for laptops peripheral s located onsite and/or remotely.
Responds to assigned incident system tickets in Service Now (routine and urgent) processes within the timeframe specified by the current service level agreement and works issues through to resolution. This also includes the maintenance of the appropriate documentation within the incident system as determined through periodic ticket quality reviews.
Participate in and follow the Incident Management, Problem Management, and Change Management ITIL processes .
Follows standard operating processes and best practices for all service situations and asks for guidance in new or unusual situations.
Escalates issues to appropriate groups as necessary.
Recommend new procedures for troubleshooting and maintenance.
Participates in and contributes to IT projects. These include, but may not be limited to, system upgrades, service improvement initiatives, and service requests.
Accountable for learning/ utilizing new services and products or changes to existing services and products.
Performs other tasks, assignments, and reporting as needed by management.
KNOWLEDGE/SKILLS/ABILITIES REQUIRED
* Minimum level of education and years of relevant work experience.
A High School diploma AND advanced academic training (diploma, certificate, associate’s degree, etc.) in a related discipline and a minimum of 6 years of relevant professional experience, ideally within a pharmaceutical, biotechnology, CRO, or related…
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