Personal Banker - Passaic, NJ

Job Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth— with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the U.S.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients— that includes all our associates as well.

As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. The role offers a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.

40 hours to include Saturdays.

Responsibilities include, but are not limited to:

• Provide exceptional customer service in accordance with Valley's mission statement. Engage customers with friendly and professional service.
• Know all bank products and services and educate and demonstrate them to customers, cross‑selling various products and services.
• Present a confident and professional demeanor to establish trust and gather customer information. Analyze needs and recommend appropriate products and services.
• Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assists with other service needs, opens new accounts (checking, savings, CD, IRA), discusses/sells loan products to existing and prospective customers, and uses online and mobile banking to promote and demonstrate solutions.
• Meet customer expectations and achieve service quality standards. Participate in the sales referral process to ensure financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all required customer transactions and use appropriate technology to provide services efficiently. Maintain and balance a cash box, and use Teller Scanning Equipment, Cash Recycling and Dispensing machines, and Coin Machines.
• Act as Vault Teller, ensuring branch cash adequacy for daily transactions by assisting staff in ordering and shipping currency and distributing cash to tellers within prescribed limits.
• Assist in community events (e.g., Habitat for Humanity). Participate in and support CRA initiatives, activities, and programs.
• Report all significant matters, issues, and unusual customer activity to the Manager, maintaining knowledge of compliance and regulatory requirements.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Required Skills:

• Excellent verbal and written communication. Ability to write correspondence and clearly demonstrate products and services to customers.
• Strong customer service skills—attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
• Ability to make sound decisions, including on‑the‑spot approvals of customer transactions while balancing satisfaction, loss, and fraud risk.
• Ability to interpret a variety of instructions in written, oral, diagram or scheduled form.
• Deep understanding of Retail Banking and strong customer‑service skills; engage customers in…