Customer Service Representative

Title:

Customer Service Representative

Location:

Paterson NJ

Duration: 8 months contract to hire

Schedule:

M-F 8-5 (onsite daily)

Start: ASAP

Pay Rate: $25-$28/hr

High School or Associate or Bachelor’s degree preferred.

• 2–4 years of customer service or order management experience, preferably in a manufacturing
• Strong communication and problem-solving skills with a customer-focused attitude.
• Proficiency with Microsoft Office Suite and ERP/order-entry systems (e.g., SAP, Net Suite, Sage, or similar).
• Excellent organizational skills and high attention to detail.
• Ability to work collaboratively across departments in a fast-paced environment.

• Customer Service in Food or Ingredient Industry
• Bi-Lingual, Spanish

• Process customer orders accurately and efficiently through the ERP or order-entry system.
• Confirm pricing, product availability, and shipping details with customers.
• Track orders from entry to delivery, ensuring timely fulfillment and proactive communication.
• Respond promptly to customer inquiries regarding orders, shipments, and product information.
• Handle order changes, cancellations, and returns in coordination with Operations and Accounting.
• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong relationships through responsive and professional communication.
• Work closely with the Sales team to support customer needs, special projects, and pricing updates.
• Manage complaints and issues with a sense of urgency, providing solutions that maintain customer satisfaction.
• Coordinate with Production, Warehouse, and Logistics teams to ensure accurate and on-time delivery.
• Collaborate with Accounting to resolve billing discrepancies or credit holds.
• Support Quality and R&D teams by relaying customer feedback or product performance issues.
• Assist Sales with quotes, order confirmations, and documentation as needed.
• Maintain accurate and organized customer records, pricing lists, and correspondence.
• Generate and distribute daily order reports and shipping schedules.
• Assist in maintaining up-to-date documentation of customer specifications, certificates, and compliance forms.