Manager - Asset Protection, Fraud Analytics & Reporting

About us

Knit Well Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results.

Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

The Manager, AP Analytics & Reporting, is primarily responsible for serving as the backup administrator of our case management and analytics reporting platform. This role reports to the Senior Manager of AP Fraud Analytics & Reporting. The Manager will deliver actionable shrink and loss reduction analysis and insights across the enterprise. They should have a strong understanding of the fraud landscape across both Omni and Retail channels, with experience in establishing and standardizing processes.

They should have a strong understanding of investigative principles and how shrink and loss occur within both Omni and Retail environments. Additionally, the Manager will assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups. This role also supports Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy.

The impact you can have

• Responsible for report building, by collecting and organizing the data within the Think LP E  system to build KPI reports used by our AP Field Team.
• Support and maintain the development of dashboards used on a day-to-day basis by our stakeholders.
• Document and maintain records of TLP issues/solutions reported by the field users.
• Responsible, preparing files for external datasets and validating data accuracy.
• Responsible for creating, maintaining, and executing alerts within the Think LP E  system.
• Responsible for the successful integration of all brands within the Knitwell organization.
• Monthly KPI reporting to all Field Leaders that includes store data.
• They will use the Asset Protection analytics platform to reflect current risks/exposures, including recommendations in modifying risk strategies for our retail stores.
• Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
• Knowledge of common fraud schemes, contributing factors to inventory loss, and the ability to identify patterns that support Asset Protection strategies.
• Ability to learn new applications as needed to support Knit Well overall fraud strategy.
• Drives efficiencies by having continuous growth mindset.
• Ad Hoc Reporting as needed.
• Build relationships with industry peers and groups and is knowledgeable about industry best practices.

You’ll bring to the role

• Bachelor’s degree or equivalent experience.
• 3
  -5 years’ experience in fraud prevention and investigation.
• Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards are a must for employment.
• Familiar with the Knitwell Brick & Mortar policies for all brands.
• Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills. Advanced Excel Skills in Macros & Formulas.
• Ability to work on multiple projects at the same time at a high-level of attention to detail
• Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
• 3-5 years fraud management experience in a leadership role, preferably in the retail environment
• 2+ years of data analytics, preferably focused on fraud risk
• Proficiency with MS Office suite (excel, word & PowerPoint a must).
• Ability to work flexible hours.

Benefits

• You will be eligible to receive a merchandise discount at select Knit Well Group brands,…