Customer Service Representative

Overview

Job Title: Customer Service Representative
Location: Passaic, NJ
Max Pay Rate: $18.50/hr
Job Type: Contract
Schedule:

• Workdays: Sunday, Monday, Tuesday, Friday, Saturday
• Days Off: Wednesday & Thursday
• Shift: 5:00 AM – 1:30 PM
  Work Environment: Onsite, fast-paced operations setting
• Bilingual (Spanish/English): Strongly preferred

Posting

Description:

We are hiring a Customer Service Representative to support delivery and logistics operations by serving as a primary communication link between customers, business partners, and driver teams. This role requires strong phone and email communication skills, attention to detail, and the ability to resolve issues in real time.

The ideal candidate is calm under pressure, highly organized, and comfortable working early morning shifts in a fast-paced environment.

• Assist customers, business partners, and drivers via phone and email
• Handle customer complaints professionally and de-escalate issues
• Diagnose, assess, and resolve delivery-related problems
• Monitor delivery routes and track progress throughout the shift
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations
• Maintain accurate documentation and timely follow-ups

• Experience with Microsoft Office (Word, Excel, PowerPoint)
• Strong customer service and communication skills
• Ability to multitask and stay organized in a high-volume environment
• Ability to remain calm, professional, and solution-focused under pressure

• High school diploma or equivalent
• 1+ year of customer service or call center experience
• Experience supporting logistics, delivery, or operations teams
• Bilingual Spanish/English is a strong plus