Person In Charge

1465 Creston Rd, Paso Robles, CA 93446, USA •

FOOD 4 LESS, 1465 CRESTON RD, PASO ROBLES, California, United States of America

Work to earn FREE MONEY for your retirement and elect Medical, Dental, and Vision Benefit Packages for as little as $20 per paycheck for yourself and $64 per paycheck for you and your family!

PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the Central Valley and Central Coast of California. Sixteen of our stores are price-impact, warehouse format under the Food 4 Less banner, and seven are Hispanic format under the Rancho San Miguel Market banner. At PAQ, Inc., our Employee Owners are the building blocks of a strong future—come build with us!

Job Title:

Person in Charge (PIC)

Location:

PAQ, Inc, Store Location, On-Site

Reports To:

Manager, Combo or Front End

Employee Type:
Regular, Full-Time

Exemption Type:
Non-Exempt

Travel Required:

No

Updated:
07/28/2024

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers.

• Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
• Assist combo clerks/cashiers in completing complex sales.
• Approve checks written for payment of merchandise purchased in the department.
• Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping.
• Verify cashier and combo clerks/cashiers' drawers at the end of their shifts.
• Troubleshoot and choose the appropriate course of action to correct equipment issues.
• Perform all functions of the Customer Service Booth.
• Open and close the department according to established procedures; produce necessary reports daily.
• Assist in training new Team Members; coach and motivate employees to promote a team environment.
• Support the Front End Manager in monitoring employee performance.
• Performs Combo Clerk, Relief Manager, or other duties assigned.

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.
• Ability to manage and motivate a team effectively.

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

• Work Hours:
  
  Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment:
  Indoor,…