Operations Manager

WM is seeking an Operations Manager who will be responsible for onboarding, developing, coaching, mentoring, and managing the performance of all drivers and helpers assigned to them. You will have at least 3 years of people management experience overseeing a staff of 28 drivers.

Schedule: Monday to Friday 7:00 am to close (5‑6:00 pm) & Saturdays on rotation. Operations Managers should also be flexible to work opening or closing shifts, weekends, and holidays.

• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to provide consistent communication and support of onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Regularly review best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount for each employee.
• Teach and develop an understanding of the WM Way.
• Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

• Associate's Degree (accredited) or High School Diploma (accredited) with two (2) years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.
• Valid Driver's License.

• Successful completion of the WM Operations Manager Trainee program.

This role operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

At WM, eligible employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, a Stock Purchase Plan, company match on 401(k), paid vacation, holidays, and personal days. Benefits may vary by site.

Pay Range: $68,985 to $77,000 (base). This range represents a good‑faith estimate and may be influenced by experience, education, training, certifications, qualifications, and work location. This position is also eligible for incentive pay.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing