User Success Engineer

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Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3

DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long‑term success. Open to any location with a DS office available.

• Review technical specifications and align specifications with customer business rules to design custom solutions
• Completeness, quality and productivity of EDI Template production
  • Basic Template and After Parse Functionality
  • Business rule documents
  • Implementation instructions
• Works closely with more senior EDI Technical Specialists
• Analyze, diagnose, and provide technical solutions to software product issues
• Import customer data, test and reproduce customer issues as needed
• Design or modify SQL scripts and other custom applications and scripts
• Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
• Escalate higher level customer issues to the appropriate personnel
• Other responsibilities as assigned

• Bachelor’s in computer science or related field
• Working knowledge of programming language concepts
• Excellent customer service and communication skills, both verbal and written
• Good troubleshooting skills
• Ability to learn quickly and manage multiple priorities
• Familiarity with Microsoft Windows environments, including MS Office
• Knowledge of database systems; familiarity with Oracle and PL/SQL preferred
• Familiarity with ERP and EDI a plus

• Excellent communication, time management and teamwork skills
• Must be a self‑motivated team player who likes responsibility
• Basic understanding of business functions
• Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)
• Requires successful completion of Enterprise
  
  IQ training and testing

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $70,000 and $130,000 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

Entry level

Full‑time

• Consulting, Customer Service, and Engineering

• Software Development, IT Services and IT Consulting, and Research Services

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