Service Coordinator​/Service Writer Heavy Duty Truck Dealer

Service Coordinator/Service Writer for Heavy Duty Truck Dealer

4 weeks ago Be among the first 25 applicants

This range is provided by Coast Counties Peterbilt Pac Lease. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr – $70,000.00/yr

REPORTS TO:

Service Manager

COMPENSATION:
Depends on experience, starting at 50K/year and higher based on experience.

The Service Coordinator assists the Service Manager in the day‑to‑day operation of the Service Department. This position organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer, while handling all day‑to‑day administrative functions of the service department.

The Service Coordinator reports directly to the Service Manager and coordinates daily with the Service Writer. Regular communication with sales, parts, warranty and CCTE executives ensures alignment of directives and objectives and updates on ongoing affairs.

The Service Coordinator works closely with other service department personnel, parts counter personnel, and warranty teams to address customer service requirements and issues.

The Service Coordinator also acts as a Service Writer, working closely with the Service Writer and technicians to coordinate repair strategies, estimates, and update repair status in the Smart

LINQ Service Management platform (Decisiv).

• Meet with the Service Manager, Service Writer, and Service Technicians each morning to establish repair strategies based on turnover notes, dispatch sheets, and job priorities.
• Participate in a Daily Pre‑work Communication Meeting with all service technicians, reviewing assigned jobs, job prioritization, and customer expectations.
• Assign Repair Orders based on skills/abilities and communicate expectations and time allowances for each repair.
• Assist technicians with diagnostics and troubleshooting as needed.
• Review in‑process repairs for timeliness and quality.
• Provide daily Repair Order updates to department, branch stakeholders, and customers via Smart
  
  LINQ (Decisiv).
• Reconcile payroll on a day‑to‑day basis.
• Review technician write‑ups for accuracy and completeness.
• Coordinate with the warranty manager for warranty administration as needed.
• Ensure all cores are returned to parts and warranty parts are properly tagged and stored.
• Coordinate with the rear parts counter on repairs waiting for parts.
• Coordinate with the truck salesperson.
• Maintain a clean shop environment and the proper working condition of shop tools.
• Prepare accurate repair estimates.
• Use Decisiv to provide regular updates on current repairs.
• Provide current product updates and service bulletins to technicians.
• Assist in maintaining training requirements by recommending necessary training and appropriate technicians for each class.
• Help maintain discipline for technicians by recommending or issuing verbal/written warnings, suspension, or termination when necessary.
• Conduct performance appraisals for technicians on the shift and assist in setting future goals and wage increases.
• Assist in interviewing and hiring new technicians.
• Help maintain dealership prescribed standards for repair hours.
• Help establish departmental goals and forecasts for each day and aid in achieving those goals.
• Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, and right‑to‑know.

• Maintain daily contact with service customers, updating them on repair status and any changes in completion times or estimates.
• Open and close repair orders as needed.
• Handle routine complaints, concerns, and adjust repair invoices with Service Manager support.
• Work with the credit department to maintain proper credit status on each repair order.

• Prefer 2+ years in a heavy‑duty truck service department.
• High school diploma; associate’s degree preferred.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, Outlook, and Windows‑based software.

Entry Level

Full‑time

Other

Truck Transportation

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