Senior Medical Social Worker Nursing Home

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore.

We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and Linked In.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

The Nursing Home is committed to a Person-Centred Care model, aiming to transform care environments to promote genuine human connection and resident empowerment for our seniors. The Senior Medical Social Workers are integral to this model, providing psychosocial and financial assessments, casework, and interventions. They also collaborate with the multi-disciplinary team of stakeholders to review individual residents’ medical, nursing, therapy, and social aspects as part of delivering person‑centric care.

This support is crucial throughout the residents’ journey, from their admission to their entire stay in the Home.

In addition, Senior Medical Social Workers provide supervision and mentorship for the Medical Social Workers, executives and interns in the department. They also lead projects and initiatives within the Home and across the Residential Care Division to improve the care of the residents.

• Screen referrals from AIC and work with the nursing teams and relevant stakeholders to assess suitability of the referral.
• Co‑ordinate and complete onsite referral assessment for any care concerns, if necessary.
• Provide supervision and support to the case management executive(s) and care concierge to complete the pre‑admission processes.

• Work with the Multi‑disciplinary team and next of kin to ease the resident's transition and adaptation to the new living environment.
• Provide bio‑psychosocial spiritual (BPSS) assessments and evaluate resident's financial status, and develop comprehensive care plans with the Multi‑disciplinary team.
• Provide psychosocial interventions and counselling support to the resident and/or their next of kin, and facilitate communication and visits to preserve family bonds.
• Facilitate family conference and conversation for discussion on care planning eg discharge, advance care planning, lasting power of attorney, deputyship; optimising family involvement in residents' care journey.
• Provide caregiver support resources to support families where required.
• Manage complex social cases independently, collaborating with community stakeholders to support the overall wellbeing of the resident.
• Review supporting documents for referral to other care options and collaborate with multi‑disciplinary team for assistive equipment as recommended by the therapist where required as part of discharge planning.

• Work with resident or next‑of‑kin on assessing eligibility for subsidies and financial considerations.
• Review cases and facilitate meetings for cases requiring financial assistance (deviation, Medifund, MFEC - complex cases).
• Guide and assist Medical Social Worker and case management executives in applying Means Test, AIC Long Term Care schemes, MFEC - straightforward cases.

• Work with Case management executive to ensure residents' profile and movement are updated…