Coach​/Ops Mgr Trainee

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.

Manages and supports customer service initiatives, such as community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high‑quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL/Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.

Confirms they are indexed to sales, monitors effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring them. Assigns duties, sets clear expectations, provides associate recognition, and promotes a belonging mindset in the workplace.

Recruit and develop qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives, builds accountability and measures progress in achieving results, identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity by implementing related action plans. Utilizes the Open Door Policy, provides direction and guidance on applying these in executing business processes and practices. Respects the individual by building high‑performing teams, embracing differences in people, cultures, ideas, and experiences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Creates opportunities for all associates to thrive and perform. Builds strong and trusting relationships and communicates with impact, energy, and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance. Models the Walmart values, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world, including eliminating waste and participating in local giving.

Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent. Serves our customers and members by delivering results while putting the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short‑ and long‑term priorities, and considers customers, associates, shareholders, suppliers, business partners, and communities.

Strives for excellence by displaying curiosity, learning, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, and driving continuous improvements. Adopts and encourages the use of new technologies and skills, and supports…