Payroll, HR & Office assistant

Overview

Payroll, HR & Office Assistant

Department:
Administration

Reports To:

Owner / Office Manager

Position Summary

The Payroll, HR & Office Assistant provides day-to-day administrative support across payroll, human resources, and office operations. This role also serves as a backup for Customer Service Representative (CSR) duties, helping ensure smooth office coverage and a positive customer experience.

• Payroll Support:
  Assist with processing weekly/bi-weekly payroll
• Payroll Support:
  Enter and verify timecards and track PTO
• Payroll Support:
  Maintain payroll records and documentation
• Payroll Support:
  Assist with payroll reports and basic employee payroll questions
• Human Resources Support:
  Assist with onboarding and offboarding paperwork
• Human Resources Support:
  Maintain employee personnel files and confidentiality
• Human Resources Support:
  Track licenses, certifications, PTO, and attendance
• Human Resources Support:
  Assist with benefits administration and changes
• Human Resources Support:
  Support HR compliance documentation and internal policies
• Office & CSR Backup Support:
  Provide front-office support and phone coverage as needed
• Office & CSR Backup Support:
  Back up CSR duties, including answering incoming calls and scheduling service appointments
• Office & CSR Backup Support:
  Assist with customer inquiries and route calls appropriately
• Office & CSR Backup Support:
  Support dispatch and scheduling during high call volume or staff absences
• Office & CSR Backup Support:
  Assist with general office organization, filing, and administrative tasks

• 5 years prior administrative or office support experience required
• Basic knowledge of payroll, or HR processes
• Strong organizational skills and attention to detail
• Comfortable speaking with customers by phone and email
• Ability to multitask in a fast-paced office environment
• Professional handling of confidential information

• Experience in service, trades, medical or construction environments
• Familiarity with payroll systems and / or scheduling software

• Compensation:
  Starting at $23 -$27 hourly (DOE)
• A full benefit package