Customer Service Representative -Pasco Office

Job description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Problem‑solving comes naturally to customer care specialists, who are confident at troubleshooting and investigate if they don’t have enough information to resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Type: Full‑Time

Monday‑Friday | Hourly Pay: $23.76 - $28.22

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer‑service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Serve customers and provide quality service support either by telephone, electronically, email and/or face‑to‑face in accordance with company standards, procedures and policies.
• Verify, print, maintain and copy records, work orders, route books, files, packer tickets and coupons to ensure accuracy and timeliness.
• Document, communicate and make necessary corrections of documents as needed.
• File, pack, and store identified files and records following the box storage retention guidelines.
• Respond to drivers and relay work orders, messages and information to drivers using two‑way radios.