Customer Experience Representative

Customer Experience Representative

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game‑changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market‑leading solutions driven by insights‑based clinical data.

The Customer Experience Representative is part of a team that provides support to customers, sales reps, and end users all over the world.

Pay Range: $19.00 – $20.00/hr

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 2‑3 years of related experience and general education, vocational training and/or on‑the‑job training.
• Works on assignments that are semi‑routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requiring instructions only on new assignments.
• Dedicated point of contact for a specified international region, providing daily and technical support.
• Processes quotes, parts orders, chair orders and returns when applicable within the region.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Handles customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Ability to multi‑task, prioritize, and manage time effectively.
• Supports Customer Experience teams as needed.
• Follows direction, procedures, and instructions for all work assignments.
• Works as a team and maintains professionalism at all levels in the organization.
• Maintains regular and predictable attendance; reports to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

• You'll make a difference every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence‑based innovation, we make a difference to people's lives.
• You'll make your mark as part of our future. We collaborate with colleagues across borders to innovate for individuals. The impact you make personally could lead change around the world.
• You'll feel welcome from day one. We're known for being great colleagues, who are collaborative, fun and at the cutting‑edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
• You can have a lifestyle you love. You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love — at work and beyond.

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don't follow the herd — you find new ways of working and go where you see potential to make your mark.

You are a pioneer, a revolutionary, a game‑changer and you are who we're looking for.

• Minimum of at least 2‑4 years’ experience in customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call centre experience a plus.
• Other qualifications or experiences.

Please apply via our career page. We will conduct selection continuously so send us your application today!

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual…