Representative - Patient Access Services

Representative - Patient Access Services

Pascagoula Hospital | Full-Time | Days

2809 Denny Avenue, Pascagoula, Mississippi, 39581, United States

The Patient Access Representative performs the patient intake, discharge and receptionist/communications functions. He/She obtains clinical, demographic and financial information on referred patients; coordinates patient’s schedules for hospital ancillary services; greets and escorts patients and visitors; creates and archives patient medical records.

High school diploma or equivalent required.

N/A

N/A

• A minimum of one (1) year experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Reports to: Operations Coordinator

Supervises: N/A

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities;

subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required.

Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.