Area Supervisor

Area Supervisor – Ross Stores, Inc.

Join Ross, the leading off‑price retailer with over 2,200 stores, to build a career focused on customer experience, safety and teamwork. The Area Supervisor supports store operations, supervises associates, and serves as Manager on Duty when needed.

• Safe & secure environment, including emergency procedures and security of store assets.
• Customer service, courtesy, and professionalism.
• Store merchandising, receiving, and inventory management.
• Loss prevention, front‑end supervision, fitting‑room oversight, and administrative duties.

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and for general operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, ensuring a clean and welcoming environment, and executing operational processes.

• Prioritize safety, monitor the sales floor, and report unsafe conditions.
• Control building security, including entrances, EAS devices, and cash office.
• Remove clutter, maintain egress, and conduct fire alarm testing.
• Respond to after‑hours alarms as requested.

• Respect all customers, associates, and leaders.
• Provide courtesy, friendliness, and professionalism.
• Recognize associates through company programs.

• Represent company brand and maintain professional appearance.
• Ensure cleanliness and merchandising standards.
• Handle daily trash removal.

• Ensure markdowns, receiving, and stockroom organization meet standards.
• Process merchandise with urgency and maintain cleanliness.
• Manage floor moves, promotional signing, and back‑stock processes.

• Follow Loss Prevention Awareness Program and maintain floor presence.
• Safeguard confidential and cash information.
• Use PVM, conduct package inspections, and maximize productivity.

• Train and coach associates on registers, cash control, and procedures.
• Manage break schedules and equipment.
• Ensure finish and inventory accuracy.

• Maintain cleanliness and tag integrity.
• Audit garment tags and manage go‑backs.

• Conduct cash pulls, deposits, exchanges, and payroll support.
• Adhere to refund, purchase, and safety policies.

• Manage work processes.
• Business acumen.
• Plan and prioritize.
• Develop talent.
• Collaborate.
• Lead by example.
• Communicate effectively.
• Ensure accountability.

• Excellent verbal communication.
• Fluency in English.
• Prior customer‑service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment.
• Basic math skills.
• Availability evenings and weekends.

• Use all store equipment, stand, walk, and move; bend, squat, kneel, climb, reach, stoop.
• Push, pull, lift up to 25 lbs; up to 20 lbs in stockroom shifts.
• Use janitorial and rolling equipment.

Ross is an equal employment opportunity employer. This job description is a summary of primary duties; duties may change at management discretion.