Lead Auditor and Technical Product Trainer

Lead Auditor and Technical Product Trainer

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The Lead Auditor and Technical Product Trainer will develop and deliver programs to train and ensure competency of channel personnel, Baker Hughes employees, and customers (end users) on the assembly, testing and servicing of Flow Control & Safety Solutions products. They will also conduct required audits of channel partners globally. They also provide product and quality system support to the channel partner.

• Delivering technical hands‑on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions
• Helping to improve training standards in close cooperation with the Global Training team and interface with subject matter experts in Engineering and Product Line
• Supporting the creation and maintenance of training materials and documentation
• Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures
• Creating a positive and constructive learning environment by acting as a technical product expert and applying up‑to‑date adult learning principles
• Focusing on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies
• Providing customer service to training guests and interact with customers from diverse backgrounds and cultures
• Following up with students to close technical questions that arise during training classes
• Supporting other global improvement initiatives supporting Engineering and Product Line
• Conducting channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP
• Supporting VLM Implementation at the Channel Partners
• Helping to improve the global audit process in close coordination with the Global Audit team and interface with subject matter experts in Engineering and Product Line

To be successful in this role you will:

• Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products)
• Minimum of 5 years of experience with one or more of either Consolidated, Masoneilan, Becker or Mooney Products
• Have ability and willingness to travel both domestically and internationally up to 75% of the time
• Have ability and willingness to possess and maintain a valid driver’s license

• Have previous service experience involving multiple Flow Control & Safety Solutions product lines
• Have experience in conducting quality system audits
• Have knowledge of appropriate Industry Technical Regulations and Standards; ASME, API, PED
• Have ability to clearly explain complex technical processes in an understandable way
• Have excellent presentation skills
• Have excellent communication skills, both verbal and written, in English language
• Have proficiency in Microsoft Office (i.e., Word, Outlook, Excel, Power Point)
• Show ability to develop credibility with customers and exceptionally strong customer service mindset
• Have ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables
• Have ability to prioritize and plan activities, use time efficiently and complete administrative tasks correctly and on time
• Show additional foreign language fluency
• Have international experience with the ability to work with a variety of cultures

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Our people are at the heart of what we do at Baker Hughes. We know we are better…