Customer Service Representative Level 2

Opportunity Overview

Customer Service Representative (Experienced)
Location: Houston, TX (100% Onsite)
Contract: 1-Year
Note: No per diem or relocation assistance is offered. Candidates must reside within a drivable distance of Houston, TX.

Employees in this role provide informed decision-making and problem-solving support to address nonroutine customer requests, inquiries, and complaints related to billing, policies, and other service matters. Using a solid understanding of corporate procedures and policies, the Customer Service Representative ensures customer issues are handled professionally, accurately, and efficiently. The position emphasizes strong public relations skills and effective revenue risk management while maintaining high-quality service standards.

• Handle situations, which may require adaptation of response
• Assist customers with billing inquiries and educating them on energy usage
• Record and process commitments on customers' accounts
• Assist customers with online account and mobile app requests
• Meet performance metrics and schedule adherence requirements daily
• Help provide direction and guidance to less experienced team members
• Perform other job-related responsibilities as assigned

• High School Grad / GED
• Experience:
  
  1+ years

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It s that simple!

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining the best service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20/hour to $24/hour.

WECTEC Staffing Services continues to place technical resources into important roles globally. You can learn more by visiting

You can submit your completed application, and explore other available options, using the following link: ca

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Equal Opportunity Employer including Veterans and Individuals with Disabilities