Clinical Administrative Assistant

Overview

The Clinical Administrative Assistant works as part of a team of support professionals to provide an excellent client, visitor, and overall workplace experience ported by the Clinical Supervisor, this role’s primary focus is to support positions located at Everstand’s Pasadena Outpatient Mental Health Clinic (OMHC) and Regional Navigator Program (RNP). This individual not only assists in ensuring that daily operations of Pasadena’s campus run smoothly, but is responsible for several key workflows, such as purchasing, being a direct line of communication from both internal and external parties, maintaining client files properly in both their physical and electronic formats, and developing systems that allow the clinic to improve.

This position is also responsible for critical data entry and recordkeeping, must be able to focus amidst interruptions, and must be able to prioritize multiple projects and deadlines.

Everstand is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 800 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.

• Model and act in accordance with Everstand’s core values: safety, empathy, relationships, and impact.
• Honor differences, acknowledge uniqueness, and amplify all voices. Model the use of inclusive language.
• Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
• Take meeting minutes, code to-dos into Everstand’s project management or electronic health record software systems, and support leadership with excellent follow-through on tasks delegated or assigned to others within their respective teams.
• Answer telephones and direct calls or take messages.
• Collect information from and schedule potential new clients.
• Conduct insurance verification, obtain authorizations for service, verify client billing and respond to billing inquiries.
• Greet and assist all clients and visitors in a professional, courteous, trauma-informed, and culturally responsive manner, and ensure that relevant privacy and confidentiality standards are followed.
• Check clients in, inform clinicians of clients’ arrival, and use electronic health record (Cx360) to note all appointments. Make appointment reminder calls as needed.
• Support Therapists and Psychiatrist in the completion of client paperwork, pulling labs, record requests, and other daily operations.
• Support Clinical Supervisor in tasks and projects related to OMHC/RNP operations and growth opportunities.
• Identify areas of opportunity related to OMHC/RNP functioning, including productivity, efficiency, and waste reduction, and take the initiatives to promote change.

Required Education and Experience

• High School graduate with minimum of 4 years office experience.

OR

• A Bachelor’s degree and 2 years’ experience in the field.

This is a full-time, 35 hours per week position. Days and hours of work are Monday through Friday, 7:30 a.m. to 3 p.m. Opportunities may arise to increase to 40 hours per week on an as needed basis, as determined by supervisor. This position may require flexible work hours to include occasional evenings, and both on-site and off-site attendance at meetings.

This job description is a general outline of the duties and requirements involved in this role. A full job description will be provided to candidates during the interview process.

Everstand is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.