SOC Supervisor

Overview

Founded in 1973, Inter‑Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter‑Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy and Defense, as well as Fortune 500 companies, major public utilities and ultra‑high net‑worth individuals.

Inter‑Con employs over 35,000 security personnel worldwide, trained and managed by professionals with military, law‑enforcement and security experience. The company remains 100% family‑owned and managed, operating as the industry leader in customized, high‑requirement security solutions.

Inter‑Con is Everywhere Security Matters.

Reporting to the SOC Director, the Supervisor will lead a team of SOC Analysts in the day‑to‑day operations of the organization's headquarters SOC, located in Pasadena, CA.

• Supervise all personnel in the SOC.
• Supervise the day‑to‑day SOC operations.
• Implement project plans developed by the SOC Director for key strategic initiatives designed to improve operations capabilities and responsiveness across the organization.
• Keep the SOC Director apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.
• Compile productivity and performance SLAs, KPIs and dashboard reports to ensure metrics are captured and reported for executive‑level consumption.
• Supervise the effective implementation of Standard Operating Procedures, Post Orders and similar directives.
• Respond to all communication requests.
• Coordinate with the SOC Director to provide information regarding security, life‑safety and other incidents.
• Supervise the effective implementation of incident notification protocols. Monitor CCTV feeds and notify appropriate stakeholders during non‑routine events.
• Liaise with local law enforcement and other first responders during incidents.
• Liaise with external stakeholders to provide incident notification during events.
• Ensure the correct deployment and operation of security systems including CCTV, access control and other various technologies.

• At least 1–2 years of experience in security control centers (GSOC/SOC).
• Direct supervisory responsibility of at least five direct reports.
• Experience in security operations at a high‑throughput facility.
• Effective verbal and written communication skills.
• Ability to support first responders as directed.
• Ability to supervise staff.
• Ability to prioritize tasks and work in a fast‑paced environment.
• Proficient understanding of security and building management systems.
• Proficient understanding of CCTV video management systems.
• Proficient understanding of access control systems.
• Proficient in generating incident reports and conducting briefings.
• Experience related to security, law enforcement or intelligence information gathering and interpretation is desired.
• Highly organized and available during off‑hours, weekends, etc.
• Professional and reliable demeanor.
• Courteous, customer‑service orientation required.
• Excellent verbal and written communication skills.

• Technologically savvy – experienced with MS Office Suite; working knowledge of technology‑driven scheduling platforms a plus.
• Adept at leading teams in complex problem solving.
• Customer‑service orientation required.
• Ability to interact in a corporate environment and effectively communicate with all levels of management.
• Flexible and able to meet deadlines in a high‑tempo environment.
• Excellent time‑management, organization and multi‑tasking skills.
• Dependable team player with business maturity, enthusiasm and a positive work attitude.
• Positive and upbeat team member.

Inter‑Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, disabled individuals and other protected groups.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8‑hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed