Field Support Supervisor

Field Support Supervisor (75618)

Pasadena (19044) - Pasadena, CA 91105

Salary Range: $21.00 - $21.00 Hourly

Position Type:
Full Time

Job Shift: Any

Category:
Field

Job Overview:
We are seeking a proactive and dependable Security Field Supervisor to oversee field operations, conduct post inspections, support officers in the field, and ensure contract compliance. This position is critical to maintaining site coverage, training and coaching officers, and responding to incidents or emergencies. The ideal candidate is detail oriented, professional, and capable of working independently with minimal supervision. The Security Field Supervisor must demonstrate strong leadership, effective communication, and exceptional problem solving skills.

This role requires flexibility, a service‑minded approach, and the ability to manage a high volume of field responsibilities with a focus on client satisfaction and officer performance. The Supervisor is also required to staff and work extended shifts as needed to ensure proper coverage.

• Conduct routine post inspections and field visits to ensure contract compliance and officer performance.
• Deliver equipment, uniforms, post orders, and necessary materials to officers.
• Ensure sites are covered and assist with emergency coverage as needed.
• Provide coaching and corrective feedback to field staff in real time.
• Monitor officer appearance, conduct, and adherence to policies.
• Respond to incidents and emergencies and ensure proper documentation is completed.
• Serve as the primary point of contact for field officers and elevate concerns as appropriate.
• Assist in training new hires and reinforcing site‑specific protocols.
• Document inspections, disciplinary actions, and field reports clearly and accurately.
• Support client relations by responding to concerns and ensuring service satisfaction.
• Assist with investigations and provide detailed written summaries.
• Ensure all officers are using required applications for reporting, timekeeping, and inspections.

• Strong customer service and communication skills with a polite and professional demeanor.
• Ability to write clear and organized reports.
• Valid Guard Card, CPR/First Aid, driver’s license with a clean record.
• Strong leadership, communication, and problem‑solving skills.
• Must be organized, dependable, and able to work with minimal direction.
• Must be flexible and available to work nights, weekends, and holidays.
• Ability to maintain composure in a high‑pressure situation.
• Basic proficiency in technology (email, phone, reporting apps).
• Physically capable of walking or standing for extended periods.
• Punctual, reliable, and adheres to uniform and grooming standards.
• Organized, proactive, and able to handle multiple responsibilities.
• Advancement opportunities are based on performance and good standing, including a clean disciplinary and attendance record.