Assistant Store Manager - Bilingual

Overview

Acima Assistant Store Manager

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We are a leader in the Lease-To-Own space with over 30,000+ retail partners and growing daily, committed to innovation, integrity, and customer satisfaction.

The Assistant Manager reports to the Store Manager and assists in account management and sales activities while delivering excellent customer service. The role collaborates with Acima retail partners to process credit turn-down applications and web orders, converting them into Acima credit customers. The Assistant Store Manager reviews lease applications, promotes Acima’s leasing benefits, and drives conversions. This role is performed in one of our retail partner store locations.

The Assistant Store Manager position is paid hourly in accordance with Acima’s payroll procedures. It may be eligible for various bonus and/or incentive programs, subject to eligibility and plan requirements. Compensation: $17.81 - $18.96 plus potential bonus (based on performance, paid out monthly).

• Sales/Account Management
• Driving customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payment terms, benefits, the application process, and end-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance

• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly address and resolve customer issues to maintain consistent customer satisfaction
• Cultivate a positive work environment to enhance coworker retention

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

• Great Benefits including Medical, Dental, Vision, life Insurance, and more
• Award Winning Culture
• Career Growth Opportunities
• Weekly Pay
• Discounts from Acima partners

This is a full-time position. The days and hours of operation are Monday through Sunday and will include evenings and weekends.

The role requires talking, listening, and being highly active. It involves standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time.

Acima is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis and without regard to protected characteristics. This includes race, religion, color, national origin, ancestry, disability, genetic information, sex, gender, age, sexual orientation, citizenship status, veteran status, or any other characteristic protected by law.

This is an excerpt from the full job description and is not intended to be all-inclusive. Other duties may be required. Acima is committed to diversity and inclusion and is an equal opportunity employer.