Supervisor, Retail Operations

For 45 years, Kidspace Children’s Museum has been a welcoming place for exploration and discovery, serving millions of children and their families. Join a team that creates hands‑on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery. Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti‑racist policies and practices.

Job Title:

Supervisor, Retail Operations

Department:
Retail

Job Type: Full-time

Classification:
Non-Exempt

Pay Range: $26-$28 Per Hour

Position Overview

The Retail Operations Supervisor will oversee the day‑to‑day museum retail operations. They will offer training, leadership, and support to the retail team by providing coaching and feedback. They will foster a positive and inclusive workplace and ensure an excellent Drupal Experience through engagement and customer service. This role will be a key contributor to new ideas and processes that will enhance and grow the retail department.

This is a full‑time, non‑exempt position requiring weekend shifts, some evenings, and holidays and reports to the Director of Earned Revenue. Typical days and hours for this position are Tuesday‑Saturday, 8:45 a.m.–5:30 p.m.

Essential Duties and Responsibilities

Oversee day‑to‑day store operations, which includes ensuring all retail locations are open and closed according to retail guidelines. Manage POS operations and staffing needs. Work daily on the sales floor and serve as a backup to cover retail sales areas throughout the day, including breaks and lunches and callouts from part‑time staff as needed. Supervises and supports the Assistant Supervisor, Retail.

Able to support other department Supervisors as needed. Responsible for key backup on Sundays and Mondays, and when essential for holiday and vacation coverage.

Oversees store sales to meet and exceed sales goals and models selling best practices daily. Assists in strategically maximizing store sales using data and analytics to monitor sales progress and results against store budget and plan. Maintains department budget including payroll.

Create joyful and meaningful experiences for our guests through excellent customer service. Model and uphold customer service best practices, and lead the team in creating genuine and meaningful connections with museum guests.

Creates team schedules