E-Commerce Associate

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Pasadena Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Pre‑Paid legal services
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance

• Select high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise.
• Perform extensive research on items to be posted; determine best possible price.
• Test items to confirm functionality or authenticity prior to posting (e.g. electronics, jewelry).
• Have basic understanding of third‑party research software, Terapeak; and use listing and shipping software, Sure Done, Ship Station.
• Administer inventory procedures to track physical inventory currently on auction and ensure pending items are carefully secured in designated area.
• Assist with photography of items for sale to be displayed on auction website.
• Perform duties with extremely low error rate.
• Handle phone and email customer support in a timely manner.
• Follow up on all orders with customers in real time.
• Meet daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Handle all fulfillment requests by processing all customer orders.
• Takes an active role and partners with the District Sales Manager, E‑Commerce Specialist Associate and team members in the day‑to‑day operation of the ecommerce business.
• Maintain a safe work environment by keeping ecommerce designated area neat/clean.

• Minimum of 18 years of age.
• High School Diploma or equivalent.
• Fluent in the English language, written and spoken; bilingual preferred.
• Excellent computer & technology skills with focus on Windows operating systems (7 or higher) and all Microsoft Office programs (Word, Excel, etc.).
• Strong internet research skills.
• 1‑2 years of merchandising experience, including boutique merchandise.
• 2‑4 years of customer service and/or retail experience.
• Knowledge of online selling platforms and Photoshop preferred.
• Passion for working in a high growth business requiring fast‑paced performance with a high attention to detail and organization, a commitment to excellence and a positive friendly attitude.
• Professional at all times demonstrating strong interpersonal skills.
• Able to work independently with minimal supervision.
• Able to work under pressure and multitask.
• Must pass background check, which will include Criminal History and Sex Offender Registry.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull and move heavy objects such as household and office furniture, packages and all other bulk items.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.