Shift supervisor, Restaurant​/Food Service

Who are we?

Tender Greens delivers inspired food, friendly service, and great value in a comfortable space. At Tender Greens we believe that everybody is equally important to our mission. Our menu reflects the best of the season and is prepared with simplicity, skill and most importantly PASSION! We challenge ourselves, and each other, to be the best.

Tender Greens is looking for a Front of House Shift Supervisor. You are responsible for:

• Acting with integrity, honesty, and knowledge that promote the culture and values of Tender Greens.
• Following Tender Greens operational policies and procedures to ensure orders entered in the point-of-sale system and the use of credit card machine for guest payments are done accurately.
• Delivering customer service to all guests ensuring they are served quickly, efficiently, and in a pleasant manner.
• Anticipating guests' needs by demonstrating a positive attitude and providing menu recommendations.
• Assisting in handling guest complaints and escalating to management timely and appropriately, whether in person or over the phone, including solving guest complaints by using delivery third-party system (Olo Expo) to communicate with delivery drivers.
• Assisting with cashier training at the direction of the Executive Chef when necessary.
• Executing store opening and closing duties as assigned.
• Supporting management by stepping into the Expo station during rush times if management is handling other operational priorities.
• Following up on catering orders and using the catering and third-party system (Olo back of house).
• Verifying catering orders are fulfilled accurately, with packaging ready and orders completed on time for guest or third-party delivery, and scheduling drivers for catering when necessary through the catering and third-party delivery system (Olo Back of House).
• Assisting management with Point-of-Sales (Aloha & Olo) functions accordingly such as comps & voids, reopening/reprinting checks, conducting same day refunds, and doing a system refresh.
• If no manager is on duty, provide guests with injury reporting forms and inform the Executive Chef of incidents in a timely manner.
• If no manager is on duty, provide team member injury reporting forms and reporting telephone numbers following People Services protocol and inform the Executive Chef of incidents.
• Meeting all policy expectations as indicated in the Team Member Handbook.

We challenge ourselves, and each other, to be the best. What do we look for?

• 1+ year of work experience; preferably in a high-volume restaurant or retail environment.
• Must be 18 years of age or older.
• A warm, authentic, helpful, and efficient nature.
• Excellent communication and an outgoing personality.
• Demonstrate ability to take initiative and be a results-oriented individual.
• Proactive and resourceful in solving problems and working under pressure.
• Must be available to work some nights & weekends, minimum 20 hours a week.

Hourly Rate: $18.00 + Tips